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Case study · SaaS / AI Productivity

Memory-RAG SaaS — Long-Term Context for AI Agents

A memory-focused RAG platform that gives AI agents durable, structured long-term memory across sessions — so chatbots and copilots stop forgetting the things that matter.

Client: AI productivity SaaSDuration: 6 monthsTeam: 4 engineers
AI productivity SaaS logo
Client
AI productivity SaaS
Industry
SaaS / AI Productivity
Duration
6 months
Team size
4 engineers
01 / The Challenge
What AI productivity SaaS was up against

Most LLM-powered products treat each conversation as a fresh session. Users churn when their assistant keeps re-asking the same setup questions or forgets preferences it had yesterday. Naive RAG over a conversation history is noisy, slow, and expensive. The client needed a memory layer that could distinguish facts from fluff, decay irrelevant memories, and retrieve precisely without ballooning token costs.

02 / The Solution
What we built

We built a multi-tiered memory layer: short-term working memory (session buffer), episodic memory (salient events with extracted entities and relationships), and semantic memory (distilled facts and preferences). An LLM-powered summariser runs on conversation end; a retrieval scorer blends vector similarity, recency, and frequency; a forgetting policy prunes low-value memories. The whole stack ships as a multi-tenant SaaS with per-user memory isolation, audit tools, and a simple developer SDK.

03 / Outcomes

What shipped

~60%
Token cost reduction vs naive RAG
5x
Recall improvement on multi-session tasks
100%
Per-user memory isolation
<100ms
Memory lookup latency p95
Stack we used
OpenAIAnthropic ClaudepgvectorPostgreSQLRedisNode.jsPythonLangChain
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